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Amante Complaint - Saddled with an over-prized bra that is not even my size AND horrible customer complaint handling - AMANTE BRAS
Amante Complaint

Amante Complaint


Saddled with an over-prized bra that is not even my size AND horrible customer complaint handling - AMANTE BRAS

This was my first shopping experience at Amante (Shipra Mall, Ghaziabad, India) and I regret the moment I decided to be one of its patrons. Shameful store manager attitude and sales policy. Company policy: you have bought it now you are stuck with it !!
You'd think a company would invest a little on training their store managers on how to deal with customer complaints. Store Manager, Himani Saxena%u2019s customer handling policy: "it%u2019s your mistake" chant and "cockily giving her name and announcing write to anyone you want madam" and the best one %u201Csuit yourself if you don%u2019t want to shop at Amante anymore%u201D. Nice, way to go Amante. You have trained your people well.
All I wanted was to return one of the two bras I had bought less than 12 hours ago. Despite categorically informing I am looking for a Victoria Secrets equivalent 32DD, I was saddled with 34DD. In my haste and after repeated trials, my mistake was to give in to their better judgement. After going home, I found it was too heavy and loose on the sides. I went back next afternoon at around noon. The store manager, Himani Saxena, was not at the store and informed me over the phone; don%u2019t have a refund policy in Amante. However, she asked me to come in the evening as her ARM would be there and he would be better able to guide them. I went back a third time only to be informed that they couldn%u2019t take it back as they don%u2019t have a return policy. Also, there was no sign of ARM (guess, I was not important enough to be bothered with). They had taken my phone number three times and had registered an account on my name (customer ID: UP04500001465) yet couldn't bother to call me and let me know this fact. What followed next was a shameful and disastrous account of how not to deal with a customer. The gist of the encounter went something like this: it was all my mistake, they had nothing to do with it, company policy, go complain to whomsoever you want, here%u2019s my name. Just for Rs. 2195, a multi-million company like Amante , lost a returning customer. I might be just one customer, (as Himani Saxena was quick to let me know) but if this is how they view all their customers, it won%u2019t be too late before the numbers of disgruntled customers add up. And a smart company appreciates: every customer counts. Besides which company in this day and age has no refund policy. In countries like USA, one can return up until 15-30 days, sometimes more. Online website of Amante mentions fifteen days returns policy "for any reason" Also that they don't offer exchanges at the moment.
Maybe companies like Amante know and is not confident of its products so once an unwitting customer buys their product, they refuse to give the customer a chance to change their mind even if it%u2019s for a genuine reason as is in my case: ITS NOT MY SIZE BRA. Amante just want sales we don%u2019t care it does not fit you. Not our problem Madam!
It%u2019s like - you are saddled with our product even if you don't want it. We won%u2019t help you but we will argue with you.
So, the question arises: Is Amante going to refund my hard earned money for a bra that I am never going to use or is it going to choose to ignore and let it pass by as one isolated incidence or better yet confound me with its helpless chants of no refund company policies.

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